Shipping policy

Shipping Policy

All Questishere orders are packed and dispatched from Prince Edward Island, Canada. Shipping is calculated at checkout based on your destination and the weight of your order.

Processing times

  • In-stock items (One-Arm Sleeve Shirt, Compression Tank, Protect the Brand Tee) are picked and dispatched within 1–2 business days.
  • Team kits are made to order. Production takes approximately 3 weeks from the point your design and roster are confirmed, before shipping time is added.

Business days are Monday to Friday, excluding Canadian public holidays. Orders placed after 12pm local time are processed the next business day.

Canada

  • Free Standard tracked shipping on orders of $100 CAD or more.
  • Standard (up to 2kg) — $14.90 CAD
  • Standard (2kg–30kg) — $21.90 CAD
  • Express (up to 2kg) — $21.90 CAD

Standard delivery typically arrives in 2–6 business days after dispatch. Express is typically 1–3 business days. Remote and northern communities may take longer.

United States

  • Free Standard International tracked shipping on orders of $100 CAD or more.
  • Standard International (up to 0.5kg) — $7.90 CAD
  • Standard International (0.5kg–1.5kg) — $19.90 CAD
  • Standard International (1.5kg–30kg) — $25.00 CAD
  • Express International (up to 1.5kg) — $34.90 CAD

Standard International typically arrives in 5–10 business days after dispatch.

Rest of world

We currently ship to a further 26 countries across the United Kingdom, the European Union, Australia and New Zealand. For these destinations, shipping is calculated live at checkout by the carrier using your address and order weight.

Please note: the free shipping threshold applies to Canada and the United States only. Orders to other countries are charged the carrier rate shown at checkout, whatever the order value.

Duties, taxes and customs

Orders shipped outside Canada may attract import duties, taxes or customs handling fees on arrival. These are set by the destination country, are not included in the price you pay us, and are the responsibility of the recipient. We cannot predict these charges or reimburse them. Refusing a delivery to avoid customs charges does not qualify for a refund of outbound shipping.

Tracking

Every order ships with tracking. You will receive a confirmation email when your order is placed and a second email with your tracking number when it is dispatched. If your tracking has not updated for 7 business days, contact us and we will open an enquiry with the carrier.

Incorrect addresses and undelivered parcels

Please check your delivery address carefully at checkout. We are not able to redirect a parcel once it has been dispatched. If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to arrange redelivery at your cost, or refund the order less the original shipping charge.

Lost or damaged shipments

If your order arrives damaged, contact us within 7 days of delivery with photographs of the item and the packaging, and we will replace or refund it. If tracking shows delivered but you have not received your parcel, contact us within 14 days and we will investigate with the carrier.

Contact

Questions about shipping? Contact us through the Contact form at questishere.com and we will reply within 2 business days.